Buying from us

Everything you need to know before you buy: how we describe our pieces, how we pack and ship them, and what we promise if anything goes wrong.

Our guarantee

Guaranteed as described, without time limit.Every piece we sell is guaranteed to be authentic and as described on its listing, including its period, origin and condition. If a piece is ever shown not to match its description, return it to us and we will refund the full purchase price and the original shipping cost.

To make a claim, please send us a written opinion from a recognized specialist, such as a major auction house department of Chinese or Korean art or an independent expert, together with the item's stock number. The guarantee applies to the original buyer.

How we describe our pieces

We handle and examine every piece before it is listed, and we only offer pieces we are confident about. Each listing gives the period, measurements, condition, and provenance where known. We describe all chips, cracks, firing flaws and restoration we are aware of. Firing flaws and kiln marks that occurred when the piece was made are noted as such and are not considered damage.

Each piece has its own stock number (for example, KZ-CN-0014). Please quote it in any message about a piece, and keep it with your invoice.

If you would like more photographs or a closer look at a detail, just ask before you buy.

Ordering and payment

Online checkout isn't open yet. To buy a piece, please email us at kzartadvisory@gmail.com with the stock number — we'll confirm availability, shipping and any sales tax, and arrange payment with you directly.

Want to think it over? We can hold a piece for you for up to 48 hours. Just send us an email.

Shipping

Every piece is double-boxed with plenty of protective padding and sent fully insured, with tracking. We ship within 3 business days of payment.

Shipping within the United States is free, including insurance.

International

International shipping is also free on any piece priced at $2,500 or more. For other pieces, the rates below apply.

Destination	Small	Medium and large
Canada	$60	Quoted on request
UK and Europe	$90	Quoted on request
Asia (including mainland China, Hong Kong and Taiwan) and rest of world	$110	Quoted on request

If you buy several pieces that fit in one box, you pay international shipping only once.

International buyers are responsible for import duties, taxes and customs fees in their country. Please check your local rules before buying.

Returns

You may return any piece within 14 days of receiving it for a full refund of the purchase price, as long as it comes back in the same condition and well packed. Please email us first so we can arrange the return. Return shipping is paid by the buyer, unless the piece arrived damaged or was not as described, in which case we cover it.

If something arrives damaged

All parcels are insured. If your parcel or its contents are damaged, please email us within 48 hours of delivery with photos of the piece, the box and the packing. Keep all packaging until the claim is settled. We will refund you in full or, where possible, arrange professional restoration at our cost if you prefer to keep the piece.

Selling or consigning

We also buy Chinese and Korean ceramics and sell pieces on consignment. Send us photos and anything you know about the piece.

Questions

Write to us at kzartadvisory@gmail.com. We usually reply within one business day.